During the lifetime of a pen it is normal that some mistakes will happen. Your ball pen is rolling off the table and cracks in the moment it hit the floor. The fountain pen falls off your hand, straight ahead with the nip and twist it. That’s all not reasons to litter your favourite pen. For all brands we sell we take repair-orders. Always assumed the producer has still spare parts on stock. If so, a repair-order takes about four to six weeks.